Upon order completion, you will receive email order confirmation. As for the delivery process, it will take up to 4-6 days (due to personalization). For pre-order items, please refer on each of the product page. It might be different for every product.

Tracking number will only be sent through email. This is done after 2-4 days order completion. Kindly check email from EasyParcel.


Returns and exchanges must be made within the guidelines in our return policy.
All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped. 

Please take note, Free Gifts are non-refundable, returnable or exchangeable.

Customer satisfaction is our goal at Neufa. Please email our customer service representatives at hello.neufa@gmail.com for assistance.

Every item is covered with 365 Days Warranty

The warranty includes only the leather material and metal hardware pieces. Some examples are; leather peeling, discolouration and broken metal hardware. 

The warranty does not include the material other than leather, scratches on leather due to usage and scratches on metal hardware.

Kindly email us at support@hello.neufa@gmail.com  for your queries, and we will respond in 24 hours (business days only).